trimrx

ONE-TIME CUSTOMER CARE ONLY

Customer-requested link during a call

This public page documents the complete verbal authorization used to send one specific account or payment link requested during a customer-initiated call.

Scope

The authorization covers one message containing the exact account or payment link requested during the current call to correct or complete an existing purchase. This includes correcting a monthly-versus-annual plan selection, paying an agreed balance, or using the checkout or payment option they selected. It does not authorize future messages.

1

VERBAL AUTHORIZATION

Complete workflow

  1. The customer calls TrimRx at 888-896-1612.
  2. The customer and agent agree on the correction needed for an existing purchase.
  3. The customer asks for the specific account or payment link needed to complete that correction.
  4. The agent reads the exact script below and waits for a clear affirmative response.
  5. If the customer declines, the agent does not send a text.
  6. If the customer agrees, the agent records the phone number, timestamp, agent, requested link, and affirmative response, then sends one message.

EXACT WORD-FOR-WORD AGENT SCRIPT

“TrimRx can text the specific link you requested to correct or complete your existing purchase, including the checkout or payment option you selected. This is a one-time customer-care message. Message and data rates may apply. Reply STOP to opt out or HELP for help. May I send it now?”

Sample message

TrimRx: As requested during your call, use this secure link to complete the correction to your existing plan with the checkout or payment option you selected: https://trimrx.com/portal. Reply STOP to opt out or HELP for help.

See the Transactional SMS Terms and Transactional SMS Privacy Notice.